Quiet Grace,
Honest Care.
"We understand that this is more than a purchase—it's a tribute. Our policies are designed to be as transparent and gentle as the bond you shared."
Standard Returns
30-Day Reflection Window
For **non-customized** items, you have **30 days** from the date of delivery to request a return. We want you to be certain of your choice. Items must be in their original packaging and unused condition.
International Return Shipping
As per international e-commerce standards, the **customer is responsible for return shipping costs** for non-quality related returns. We strongly recommend using a trackable service for your protection.
The "Safe Arrival" Promise
Fragile items deserve sacred respect. If your memorial arrives damaged, notify us within **48 hours**. We will dispatch a **100% Free Replacement** immediately.
Customization Tiers
"Each Soul Keeper is an individual masterpiece. Our cancellation policy reflects the dedicated labor of our artisans at every stage."
Phase 1: Pre-Customization
Design Not Started
If you change your mind before our artists begin the hand-drawing process, you are eligible for a 100% Full Refund.
Phase 2: In Production
Hand-Drawing in Progress
If customization has begun but the item has not yet been shipped, we will issue a refund minus a $10.00 USD Labor Fee to compensate our artists for their time and sketch materials.
Phase 3: Finalized & Shipped
Final Sale
Once a personalized item has been shipped, it is considered a **Final Sale**. No returns or refunds are accepted unless a manufacturing error occurred on our part.
Need guidance with a return?
Our Compassion Team is ready to assist you. We aim to respond to all inquiries within 12–24 hours.
Vere Collective LLC · Global Sanctuary Standards