Care & Support

We're Here To Help You Create Something Meaningful

Whether you're choosing a size, uploading a photo, reviewing a watercolor proof, or setting up a QR Digital Bridge, we're here to help gently and clearly.

Common Questions

We can help with the practical details and the tender ones.

Choosing the right urn size We can help you understand size guidance for dogs and cats.
Uploading a pet photo Ask what kind of image works best for a watercolor portrait.
Personalization details Confirm names, dates, portrait details, and other memorial choices.
Watercolor proof and revisions Get help reviewing your proof or requesting a gentle adjustment.
QR Digital Bridge support Ask about setup, scanning, or using a private digital memory space.
Shipping or order status We can help you understand timing and tracking.
Damaged item support Reach out if your memorial arrives damaged so we can help.
Memorial gift questions Ask about creating a thoughtful gift for someone grieving a pet.

Contact Form

Tell us what you need help with.

Share as much or as little as feels comfortable. If you already placed an order, including your order number helps us respond faster.

Response time

We usually reply within 24-48 business hours.

Email: info@therainbowhaven.com

Please do not include credit card details, passwords, or other sensitive financial information.

Helpful Links

A few places that may help before you write.

The Soul Keeper Custom watercolor pet urn with QR Digital Bridge. Digital Bridge Learn how a private QR memory space works. Memory Nook Visit the quiet community remembrance space. FAQ Browse common questions about memorials, shipping, and personalization.